Here is a list of some of the most Frequently Asked Questions for you to view. We also have a more details Terms & Conditions document which you can read here.
Are we able to view your items? Most definitely, we are a small business which is operated from our home. Please contact Emma on firstname.lastname@example.org to arrange a day and time.
Where are you based? Our modest showroom is located in Loburn, near Rangiora in North Canterbury.
Are you able to deliver you items? Yes we can, delivery charges are $1 per km to and from our Loburn base, with a $30 minimum charge.
Are we able to collect the items? Yes, you are more than welcome to come and collect your chosen items.
How long can we hire your items for? You are able to hire our items for 4 days. We also offer longer hire time, however there will be an extra charge for this. Please contact us at email@example.com for further details.
Do you require a deposit? We require a non-refundable deposit of 25% to secure your booking. We also ask for a 50% bond. You will receive your bond back in full once all items have been returned undamaged.
When do we make the final payment of our items? Full payment is due 2 weeks before the event.
What happens if items are broken or damaged during the hire period? Accidents happen so this is why we charge a small bond to cover the cost of replacements if needed.
What is you cancellation policy? Please let us know as soon as possible of your cancellation. Cancellations made more than 30 days from your event will receive a full refund minus the non-refundable deposit, cancellations made within these 30 days will receive 80% of the remainder minus the deposit.